How to... Popular on proPilot Help
I can't connect to the proPilot.
The first question to ask is: Have you received an email from proPilot giving you your login details? If not, your user account may not exist.
If you want to create a user account, you have to make your request to your responsible helpdesk.
If you have already received your login information, you may have entered the wrong password more than 5 times. In this case, your user is automatically blocked by the tool.
Contact the your responsible helpdesk for user management.
I forgot my password or my login.
If you have forgotten your password, please click on "Forgot your password?" directly from the login page. By clicking on this link, enter your e-mail address. An e-mail allowing you to generate a new password will be sent to you.
Note: Your login will never be your e-mail address.
When I log in, no workspace appears on the home page.
If when you log in, no workspace appears on the home page, you are not assigned to any entity that is part of a workspace.
Please contact your responsible helpdesk to assign you to your entities.
I am not assigned to the right entity.
If you are accidentally assigned to an entity that you are not responsible for, please contact your responsible helpdesk to assign you to your relevant entities.
I am not assigned to the correct “user” information type.
In the "Team" part of the information tab of an entity, if you notice that your name is not assigned to the role that is yours, you can assign yourself to the responsibility that is yours by entering your name and then removing your name from the responsibility you were previously assigned to.
If you do not have sufficient rights to make a change to the information types “user”, request support from your responsible in your organization. Be sure to ask to remove (or remove yourself) the assignation of the old responsibility.
I do not have the ability to create or delete new entities.
When you are in an entity, if the icon '...' allowing you to create, move or delete a lower entity does not appear, it means that these rights have not been granted to you.
Please contact a your responsible helpdesk to assign you to the responsibility that has these rights.
I am unable to enter qualitative information.
If you are unable to fill in any of the qualitative information pieces in the header or in the subsections, you probably have read-only rights.
In order to fill in this information, you must be assigned to a responsibility that has sufficient rights to do so.
In case you need to enter this qualitative information, please contact your responsible helpdesk.
I made a mistake while updating a qualitative information, how may I correct it?
If the wrong information was entered in the proPilot for one of the qualitative information pieces of an entity, go to the entity where the wrong information was filled in.
In the 'Information' tab, click on the qualitative information which must be updated. Update the incorrect value. Do not forget to save your changes.
I am unable to enter a value in the indicator table.
If you are unable to enter quantitative information in the scorecard, you do not have sufficient rights.
To be able to enter this information, you must be assigned to a responsibility with sufficient rights to do so.
If you need to enter quantitative information, please contact your responsible helpdesk.
I can't change the workflow status of the entity.
If a workflow status (also called maturity) has been configured for your workspace but you are unable to move from one status to another for an entity, it may be that:
You have not met all of the requirements to move to the next status.
You do not have sufficient rights to change the status of the entity. Please contact your responsible in your organization to assign you to the responsibility that has these rights.
Can I view the history of changes made?
You can access the modification history of your entities by clicking on the 'History' tab within an entity.